Refund Policy

Last updated: September 7, 2026 · Novi

1. Free Access on Novi

Browsing creators and initiating conversations on Novi is 100% free of charge. Novi does not charge membership subscriptions or one-time access fees.

2. Third-Party Transactions

Any optional tips, subscriptions, or digital goods purchased through third-party platforms or creators’ external VIP channels are governed entirely by the terms and refund policies of those respective third-party payment processors and platforms.

3. Customer Support

If you have questions regarding billing issues on an external partner platform, our team can help direct you to the appropriate support channel at support@novi.com.